This Privacy Policy explains how BookATruck (bookatruck.com) ("BookATruck," "we," "us") collects, uses, and protects information when you use the BookATruck platform at bookatruck.com and our carrier and broker tools (together, the "Service").
1. Information we collect
Information you provide
- Account details — your name, email, phone number, company, and password (stored only as a salted hash).
- Shipment details — pickup and delivery addresses, contacts, phone numbers, order/reference numbers, item descriptions, weights, and any notes or documents you upload.
- Documents — PDFs, images, or text you upload (e.g. rate confirmations, BOLs, orders) so we can auto-fill load details.
Information collected automatically
- Location data — for carriers who enable it, real-time GPS location while a delivery is active, used to track shipments and update status.
- Technical data — IP address and basic request logs, kept for security and troubleshooting.
- Local storage — we store a login token in your browser to keep you signed in. We do not use third-party advertising or tracking cookies.
2. How we use information
- Provide the Service — create loads, match carriers, quote pricing, and track deliveries.
- Show live shipment status and location to the parties involved in a load.
- Bill customers and pay carriers, and keep financial and audit records.
- Provide customer support and respond to your requests.
- Maintain security, prevent abuse, and meet legal obligations.
3. Automated document processing (AI)
When you upload a document or text to auto-fill a load, its contents are sent to our AI provider (Anthropic) solely to extract shipment details, and the result is returned to you. We do not use your shipment documents to train AI models. If your data is sensitive or regulated, avoid uploading it and enter details manually.
4. How information is shared
We share information only as needed to run the Service:
- Between parties to a load — a customer's shipment details are shared with the assigned carrier, and status/location is shared back with the customer.
- Service providers — hosting (Render), address lookup (OpenStreetMap/Nominatim), and AI extraction (Anthropic), each only for the purpose described here.
- Legal — when required by law, or to protect our rights, users, or the public.
We never sell or rent your personal information.
5. Data retention
We keep account and shipment records for as long as your account is active and as needed for billing, tax, legal, and audit purposes. You can ask us to delete your account and associated personal data, subject to records we must retain by law.
6. Security
Passwords are stored as salted hashes, access is scoped by role, all traffic is encrypted over HTTPS, and we keep an audit log of sensitive actions. No system is perfectly secure, but we work to protect your data.
7. Your choices & rights
You can review and update your account details in the app, change your password at any time, and request access to or deletion of your personal information by contacting us. Carriers can stop sharing GPS location at any time (though this may limit tracking features).
8. Children
The Service is for business use and is not directed to anyone under 18. We do not knowingly collect information from children.
9. Changes to this policy
We may update this policy from time to time. We will post the new version here and update the date above. Continued use of the Service means you accept the updated policy.
10. Contact us
Questions about privacy? Contact BookATruck:
Email: shane@acornexpressusa.com
Phone: (651) 356-6079